Delete your account

The Fleetfully mobile app on the App Store and Google Play — where drivers use Fleetfully Driver and partner carriers use Fleetfully Partner — and the Fleetfully web apps all sign in with one Fleetfully account. They are developed by Fleetfully LLC. Deleting your account deletes it everywhere.

Delete it in the app

Open the app, go to Settings → Delete account, and confirm. You'll be asked to sign in again to prove it's you. The app then signs out and erases its data from your phone.

Delete it on the web — no app needed

1. Go to https://account.staging.fleetfully.com/security/delete in any browser.
2. Sign in with the email address on your account.
3. Review what will be deleted and confirm.

You'll get an email confirming the deletion. Two things stop a deletion until they're sorted out, and the page tells you which applies: if you're the only admin of a carrier, make someone else an admin there first (otherwise nobody could run that company's account); and staff accounts are removed by another staff member.

Can't sign in, or don't want to do it yourself? Send a request with the form below. It opens a privacy ticket with our support team; we reply by email to confirm the account is yours and help you finish the deletion.

What is deleted

As soon as you confirm:

• You're signed out on every device and browser, and the app erases its data from your phone the next time it connects.
• Your name, email address, phone number and language, your password, passkeys, authenticator app, backup codes and one-time codes, your devices and push-notification registrations, and your saved views.
• For drivers: your phone number, home address, date of birth, shirt size, driver's licence details, saved signature and initials (including the stored images), bank account details and your text-message setting.
• Your membership of every carrier you worked with ends.

What is kept, and for how long

• An anonymous account record — an id, the word "deleted" and the date — so the id is never reused. Our security log keeps its entries for your account with your IP address and device details removed.
• Records that belong to the carriers you worked with. Each carrier keeps its own business records of the work you did, now shown as "Deleted user" instead of your name: orders and stops, proof of delivery (photos, recipients' signatures and names, scans, arrival locations), tracking events, its audit log, settlements, pay statements and advances, documents you signed, and the tax details it must keep to file taxes for work it already paid (your encrypted SSN or EIN and its last four digits, business name and tax classification). The carrier keeps these under its own retention policy and legal obligations; ask the carrier about them.
• Backups. Our encrypted backups are kept for up to 12 months and then deleted, so deleted details can remain in a backup for up to 12 months. Backups are only used to restore the service.

Questions

Email support@fleetfully.com or use the form below — both open a support ticket. Our Privacy Policy explains how we handle personal information. Fleetfully LLC, 111 W Washington St, # 550, Bowling Green, Ohio 43402, United States.