These SMS Terms explain the text messages (SMS) that Fleetfully, operated by Fleetfully LLC, sends to people who use the Fleetfully platform. They are part of our Terms of Service and Privacy Policy.
1. Who sends the messages
Fleetfully sends these messages from its own phone number, under the Fleetfully name. They are about your Fleetfully account only.
Messages from a courier are not covered here. Courier and delivery companies ("carriers") use the Fleetfully platform to run their deliveries, and each one texts its customers, drivers and partners under its own name, from its own registered phone number, under its own SMS terms — a carrier's texts start with the carrier's name. Those terms are on the carrier's own website (for example, its /sms-terms page), and the carrier is the one to contact about them. Replying STOP to a carrier's text stops its texts to you.
2. What the messages are about
Every message is transactional and about your account. We do not send marketing or promotional text messages. You may receive:
- Sign-in codes — a one-time code to sign in to your Fleetfully account, sent only when you ask for one.
- Phone verification codes — a one-time code to confirm a mobile number you add to your account (for example, a driver or a dispatcher verifying their phone).
- Account security notices — a notice about the security of your Fleetfully account.
- A reply to a text you send us — our number doesn't take messages. If you text it, you get one reply telling you that and how to reach your courier.
3. How you agree to receive messages
- You ask for a sign-in code. A sign-in code is sent only when you ask for it on the sign-in screen, to a number on your account.
- You verify a phone number. A verification code is sent when you add or confirm your mobile number in your account and ask for the code.
- You text our number. Texting our number is your request for the one reply about it.
Consent to receive text messages is never a condition of buying anything.
4. Message frequency
Message frequency varies: you receive a message only when you ask for a code, verify a number, or when there is a security event on your account.
5. Costs
Message and data rates may apply. Check your mobile plan for details.
6. Opting out: reply STOP
Reply STOP to any message from us to stop receiving texts from Fleetfully. UNSUBSCRIBE, CANCEL, END and QUIT work too, as do ALTO, PARAR, CANCELAR, DETENER and BAJA in Spanish. You will receive one message confirming that you've opted out, and after that we send no further text messages to your number. Reply START to receive messages again. If you later ask for a one-time code yourself (for example, to sign in or to verify your phone again), sending that code is your new request. When texts are off, sign-in codes can come by email instead.
7. Help: reply HELP
Reply HELP (or INFO, or AYUDA) for help — you will receive a reply with how to reach support. You can also email support@fleetfully.com or use our contact page. For questions about a delivery, contact the carrier delivering it.
8. Supported carriers and delivery
Wireless carriers are not liable for delayed or undelivered messages. Message delivery depends on your wireless carrier and is not guaranteed.
9. Privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from all sharing categories and will not be shared with any third party. See our Privacy Policy for how we handle personal information.
10. Changes
We may update these SMS Terms; the "Last updated" date above shows the latest version.
11. Contact
Fleetfully LLC, 111 W Washington St, # 550, Bowling Green, Ohio 43402, United States. Email support@fleetfully.com.